Servicing thousands of

Johannesburg clients
since 2005

 
QUICK CONTACT
0861 111 777
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CLIENT FEEDBACK:

Please let us know:

 

Performance rating

Our final communication at project completion, requires your feedback with regard to the following aspects:

  • Quality of workmanship
  • Attendance and punctuality
  • Safety and site cleanliness
  • Professionalism and attitude
  • Complaint resolution                             

Your comments, positive or negative directly influence the contractors individual performance profiles. Service providers failing to achieve in these areas are cautioned, suspended or permanently removed dependent on severity.

Satisfaction statistics

Our statistics reveal an astounding 99.5% customer satisfaction report. Not every job goes 100% well, but the problems are rectified quickly and efficiently.

These stats show that only 1 client in every 200 does not receive what they consider to be a completed job or a satisfactory result.

This confirms that 1 Call ASAP is by far the safest option for home improvement contractor selection.

Your genuine feedback is essential for us to maintain accurate performance ratings in our quest for 100% customer satisfaction.

 

TESTIMONIALS

Good day Simon

Just to let you know that your guys have done two installations for us so far, both clients actually phoned in and thanked me for the great service they gave. They were on time and very sufficient with setting up the sauna's.

Thank you so much for this and it is a real pleasure working with your company.

Kind regards,

Eloise Leibbrandt

National Sales and Marketing Manager.

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To whom it may concern

I am writing to give Kuddos to your team. Rene and Howard have been so helpful to Anton and I and went out of their way to ensure we had service and that it was well done.

We were contacted promptly, service was arranged for both incidents and they followed through on what was happening. It is not every day that one receives this kind of service. We are first time users of the service offered by 1 Call and will recommend it and use it again.

Congratulations to your team.

Both the contractors you provided were professional, prompt and courteous.

With much appreciation.

Lynda.

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Hi Chantal,

How are you,

I would just like to provide you with feedback regarding the project that was completed by your contractor Justin.

The project was completed promptly with an excellent workmanship. The task had including painting, tiling, plumbing and laminate flooring. The finishing touch and the warm hand over made me believe that they are simply the best....Thumbs up for 1 Call ASAP for recruiting the best contractors, i had no second thoughts or regrets utalizing you guys. i would recommend 1 Call ASAP to all my friends and family.

Please inform your contractor to keep up the good work, they have not only turned my place into stylish living, but have converted my new house into a home.

Thanks guys,

Nishan.

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Dear Rajendra

Thank you for the wonderful service your company offers. It has never been so easy to access artisans for quotations.

I am also very impressed in the way which you handled my companies queries. it was professional and effective. You really are an asset to your company.

Please keep up the good work, and i will definitely advertise your services to my friends and colleagues.

Kind regards,

Tilly Ernest.

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Dear Lizille

Thank you for wonderful service, I was contacted by Chris your contractor, he found the problem and by tomorrow there will be no problem.

If all of your contractors are as helpful as Chris, you have a superb organisation.

Again many thanks

Joyce Davidson

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Hi Chantal

Thank you so much for your quick and efficient service. Yes I have made contact with the builder he has impressed me a lot with his suggestions. The gas company will be coming over the weekend to evaluate the existing gas supply and see what they can do.

Great service, I am very impressed. Keep it up.

Have a blessed day

Elize Eksteen

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Good day Debbie,

I had to send you a mail to acknowledge the exceptional service I have been receiving from Lisa.

From the beginning of my enquiry with your company until now she has displayed an eagerness to assist and to provide feedback in record time.

I am working within a service industry myself and to really receive good service is very scarce but I have to commend it when I do. I  am a very finicky person and can be very direct when I don't receive what I expect. But I have been blown away, I will definitely recommend your company to anyone who is in need of your type of service.

Please make sure that you give Lisa some type of incentive for the fantastic work she is doing. she really is an asset to your organisation.

Well done Lisa!!!

Meagan Pillay

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Hi Lizille

I happened to stumble along the 1 Call fridge magnet a while back and have only had bad experiences with builders. I decided to give them a call...astonished is all I can say. Firstly they were able to put me in contact with four different contractors who called me within 24 hours and were at my house within 48 hours to discuss the work...I had 3 different quotes within a week and received several calls from 1 Call ASAP reassuring me that they were overlooking and monitoring the process... Its great to know you have someone in your corner.

All the quotes were in the same ballpark except one which was 3 times the price... this shows the value of getting comparative quotes and 1 Call ASAP allowed us to do that.

We chose a 1 Call builder for several reasons (accreditation being one of them), and what a great decision. Marc and Adrian were hands on all the way through, literally building etc. themselves, with a great eye for detail and the experience to get things done properly...they arrived EVERY morning at 07h30 and left at 17h00... now that is something you don't come across EVER.!!!

Our pool enclosure looks incredible, having used Polly Blocks (polystyrene filled with concrete etc.) for its thermal and sound proofing qualities... on Marc's recommendation.. Our Swim School is now ready thanks to the tentative work of this highly professional company.

Get them quick, as in a year they will be too busy!

Will use 1 Call ASAP again... absolutely

Charles Alexander

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